Returns & Exchanges

At Alara London, customer satisfaction is important to us. We want you to feel confident shopping with us and hope you love every piece you choose.

If something isn't quite right, our returns process is designed to be as straightforward as possible. Please read the information below to understand how to arrange a return or report an issue with your order.

1. Returns

If you purchase an item online and change your mind, you have the right to cancel your order within 14 days of receiving your goods, in accordance with UK consumer law.

To exercise your right to cancel, please contact us at abbe@alaralondon.com within this period, quoting your order number and confirming which item or items you wish to return.

Once you have notified us of your cancellation, you must return the goods within a further 14 days.

Items should be returned in their original condition, with any original packaging and accessories included. You may handle items as you would reasonably need to in order to inspect them. However, we reserve the right to make a deduction from your refund where the value of the goods has been reduced by handling beyond what is necessary to establish their nature, characteristics and functioning.

2. Return Postage

Unless an item is faulty, damaged or incorrectly supplied, customers are responsible for the cost of returning unwanted items, provided this has been made clear before purchase.

We recommend using a tracked delivery service and keeping proof of postage, as we cannot accept responsibility for returns lost in transit.

If an item is faulty, damaged or incorrectly supplied, please contact us so that we can discuss the appropriate next steps. Your statutory rights remain unaffected.

3. Refunds

Once your cancellation has been notified, we will issue any refund due in accordance with applicable consumer law.

For standard online cancellations, refunds will be made within 14 days of receiving the returned goods or receiving evidence that the goods have been sent back, whichever occurs first. We may withhold the refund until we have received the goods or evidence of their return.

Refunds will be made using the original payment method unless otherwise agreed. Where required by law, the refund will include the cost of the standard outbound delivery option originally offered.

4. Damaged, Faulty or Incorrect Items

We take care to ensure that your order reaches you in good condition. If an item arrives damaged, is faulty or is not what you ordered, please contact us at abbe@alaralondon.com as soon as reasonably possible.

Please include your order number, a description of the issue and photographs where appropriate. This will help us understand the problem and arrange a suitable resolution.

We will review your request and advise you on the next steps. Depending on the circumstances and your legal rights, this may include a replacement, repair, refund or another appropriate resolution.

There is no 48-hour deadline for reporting damage that removes your statutory rights. Your rights under applicable consumer law remain unaffected.

5. Exchanges

If you would prefer to exchange an item, please contact us at abbe@alaralondon.com with your order number and details of the item you wish to exchange it for.

Exchanges are subject to availability. We will confirm whether an exchange can be arranged and explain the next steps. This does not affect your statutory rights to cancel or return goods.

6. How to Arrange a Return

To begin a return or exchange:

1. Email abbe@alaralondon.com, quoting your order number and explaining your request.

2. We will respond with guidance on the return process and the appropriate next steps.

3. Please follow the instructions provided and retain your proof of postage where applicable.

Please contact us before sending an item back so that we can help ensure your return is handled correctly.

7. Contact Us

If you have any questions about returns, exchanges or an issue with your order, please contact us at abbe@alaralondon.com.

Nothing in this policy affects your statutory rights under UK consumer law.